How AvePoint is Using AI to Transform Business Inside and Out
At AvePoint, we are committed to helping organizations collaborate securely and effectively in today’s AI era. As an early adopter of Microsoft 365 Copilot, we gained firsthand insight into the opportunities and challenges AI presents.
Staying on the cutting edge is critical. By integrating AI into our workflows, we’ve improved our operations and positioned ourselves as trusted advisors to our clients. This hands-on experience gives us a deep understanding of security risks, data challenges, and the behavioral shifts needed for successful AI adoption. It also helps us refine our own AI-powered solutions.
Laying a Foundation for Secure and Effective AI
AI presents incredible opportunities, but it also brings challenges. One of the biggest concerns we hear from clients is whether their data is even ready for AI. Security and privacy are always top of mind, and we help organizations address these challenges with a platform-first approach, ensuring organizations have a solid foundation before integrating AI into their workflows.
This includes change management to help teams adapt to AI-driven workflows, data readiness to classify and secure information, and policy management to implement governance measures that mitigate risk.
By tackling these foundational elements, we empower organizations to harness the power of AI with confidence.
AI-Driven Efficiency and Productivity Gains
The impact of AI at AvePoint has been tangible. Microsoft Copilot has been widely embraced across our organization, with 95% of users engaging with it at least once a week. Employees are saving one to three hours per week by automating repetitive tasks, allowing them to focus on higher-value work. Additionally, AI-driven content generation has helped reduce costs in our go-to-market efforts, making our workflows more efficient and cost-effective.
One of the biggest efficiency gains has been in our call center, where Copilot has helped accelerate response times and improve customer satisfaction scores. The faster we can respond to customer inquiries, the better their experience — and AI has made that possible.
Beyond the call center, we’ve seen transformative behavioral shifts across the organization. In R&D, Microsoft GitHub Copilot has reshaped our software development lifecycle by enhancing developer productivity. AI-assisted coding streamlines workflows, reduces repetitive tasks, and speeds up software delivery.
Among knowledge workers, Copilot has become a key tool for summarizing meetings and contextualizing email communications. These habits boost productivity and help teams stay aligned with strategic priorities, ensuring a more efficient and focused workplace.
AI has also transformed how we manage knowledge. To better handle the amount of information we gather as a publicly traded company, we deployed an internal ChatGPT-style model called ChatAVPT, enabling employees to extract insights from proprietary datasets, streamlining processes like earnings analysis. This technology sharpens our view of the data, helping us get to insights faster and more accurately.
Encouraging Employees to Build AI-Driven Habits
Accelerating adoption of Microsoft Copilot at AvePoint came down to two key strategies: upskilling our employees and creating focused, department-specific initiatives.
First, we built a champions network to drive engagement and establish a continuous feedback loop. These internal advocates shared their successes, making AI adoption more approachable and encouraging others to experiment with Copilot.
Second, we took a focus group approach, tailoring AI use cases for different teams to ensure Copilot delivered real value. By homing in on core workflows – whether streamlining development in R&D or enhancing communication in sales – we made AI adoption feel practical and beneficial.
Behavior change didn’t happen in isolation. It was fueled by a strong network of communication. We built communities where employees could share their excitement, making AI feel less intimidating for those who were hesitant. Conversations across teams centered on a simple question: How is AI helping you save time and work more effectively? That dialogue sparked curiosity, built confidence, and ultimately helped AI become a natural part of our daily workflows.
Looking Ahead: AI’s Future at AvePoint
AI will continue to transform our business in two key areas: innovation and productivity.
On the innovation front, we’re embedding more AI-driven capabilities into our product suite, enhancing interoperability with Microsoft Copilot. On the productivity side, AI is helping our knowledge workers reclaim even more hours, reducing operational costs and making our business more efficient.
Our investors care about efficiency, and AI is helping us deliver that. By freeing up time for higher-value work, we’re making our teams more effective and our business more competitive.
Advice for Organizations Beginning Their AI Journey
For organizations looking to integrate AI, our experience offers clear guidance. First, ensuring data is secure, properly classified, and AI-ready is essential. Strong security measures, including access controls, help prevent unintended exposure. Just as important, AI adoption should enhance the employee experience — when AI directly improves productivity, adoption happens more naturally.
AI shouldn’t feel like a burden. When implemented thoughtfully, it’s seamless, and the benefits quickly become clear. By taking a security-first approach, we’re not only transforming our own business but also helping our clients do the same. As AI continues to evolve, we’re positioned to lead the way, proving that the right foundation is key to unlocking its full potential.
As AvePoint’s Chief Strategy & Marketing Officer, Mario is responsible for all aspects of the AvePoint brand and marketing approach for customers, partners and investors, while maintaining responsibility for developing the Company’s growth strategy and initiatives such as corporate development, strategic planning, mergers and acquisitions, and strategic partnerships.
Mario has been with AvePoint for more than 17 years. A seasoned executive with strategic vision and business development expertise, Mario has served in several executive roles at the company, including CTO, Senior VP, Financial and Engineering Services, and VP of Engineering Services.
